Smile 4 U - Croydon

The team were excellent, very professional in all key areas, Ann made me feel relaxed and performed a perfect filling, I was very surprised with the result, doesn't even look like a filling, go Ann woop woop

Smile4U in Addiscombe has always helped me and has been superb in it treatments. I will never change my dentist, even when I move house! I recommend Smile4U.

Always welcoming and professional.

Everyone is so nice there , very good and helpful keep up the good work thank you

Excellent as always in every department.

First time there. Would highly recommend this practice. Very friendly staff and knowledgeable and good advice and I felt it was honest advice.

I never used to smile in my photos. Now, all I do is show off my teeth every chance I get I have NEVER EVER had any type of bad experience or any issues whatsoever with this practice. This includes the receptionist that has dealt with me. My latest appointment 111224 went smoothly. I have always been made welcome, and the friendliness always makes me happy to stay a little longer for a chat. Thanks for your work on my teeth

My visit was hygienic. And it was in comfortable and very gentle. I was explained well treated very good. I recommend it happily.

Excellent

The dentist I saw today gave me an indepth explanation for my treatment options risks benefits ect

It has been just over a year now since I first walked into the Smile4U dentist in Addiscombe. It was the best decision I have ever made. This is one of the best practices I have ever been to and I am not a fan of going to the dentist. Mobin is the gentleman who greets you with a lovely smile and makes you feel at ease. Next is Anna my NHS dentist who has a great personality and a true professional that enjoys her job and does it very well. Anna has rescued me from a disaster with a broken front tooth to the most amazing repair with a perfect smile as we were going on holiday the next day. It was my first visit and I was made to feel so at ease and comfortable that I have been there ever since. I even decided to go ahead with an implant full bridge, this was carried out by Dr Mori (private) an amazing specialist in her field and I now have an even bigger smile thanks to Dr Mori. I cant recommend this surgery enough, if you are like I was and feeling nervous and uneasy about visiting the dentist then give Smile4U a try, you have nothing to lose and everything to gain. Highly recommended.

Went for my routine visit to the Oral Hygienist, easy to book online, Saturday appointments available too. Always greeted through the door with a welcoming smile. Seating waiting area clean and modern. Oral hygienist is lovely, knowledgeable and caring. I'm a bit of a nervous patient, but she made me feel relaxed and at ease. Checking that everything was ok throughout the treatment. Lovely dental practice, that's why all our family is registered with them.

Dr Ali Was very helpful and reassuring. I was given good advice and shown how to alleviate the problem l have. He also gave me samples of the correct toothpaste to use. Thank you.

Poor customer service Unfair treatment Delayed service Timewasting Lack of consent 111024 I signed up to the dentist because the receptionist said I had to be sign up before they could book an appointment for me. My appointment was booked for 4.30pm then changed to 4.20pm when I asked why they said it was so the whole checkup could take place. I tried to change the appointment to an earlier fate or time on the Saturday but they said there weren't any dentists available. I was advised to call early on Monday which I did but there weren't any cancellations. I wasn't able to fill out the forms sent via email due to health and also not being comfortable with this format. I arrived at my appointment on time, quicky filled out the relevant forms and waited to be called in. The receptionist on the day of my appointment pretended to not be the receptionist I had spoken to over the phone when registering. I waited and was called in at 4.30 after the patient had left. The appointment was booked as an emergency appointment instead of a general appointment. However the dentist still took a picture of the tooth impacted without my permission or consent. She told me to book another appointment with the receptionist to check my whole mouth because they couldn't schedule a root canal without checking my whole mouth. I now know this is not the correct procedure and suspect my data was being misused. When I tried to book the appointment the receptionist said his colleague would book it tomorrow. He said the practise was closed from the friday 4 a month. However, when booking an appointment for another client he was able to offer an appointment in 2 weeks time. He was not dressed in a manner which confirmed he worked at the dental practise and did not have a name badge on. He was dismissive, belittling and degrading in his tone saying things that suggested I wanted 'special treatment' because I needed 2 book another appointment. He took other patients and made me wait before offering an appointment in a month's time. He made comments such as 'you just want things your way', 'this is the process of you', 'this is how we do for you'. Making it clear that I was receiving different and unfair treatment. I disclosed being ill over the weekend and he said 'all it is are some forms it's simple' I disclosed the need to take a cab and stay in the city for the appointment which was recorded incorrectly therefore leading to a wasted appointment where pictures and xrays were taken. He claimed I was late and took 10minute to fill out the form which is why a general appointment couldn't take place. This wasn't true. I expressed that I felt misled into signing up and attending the appointment, he became aggressive in his manner, sweating and accusatory raiding his voice saying I could go elsewhere. I was never asked to leave. I responded that I'm already here so might aswell continue with the treatment plan. I asked was forced to wait for the appointment email to come through due to ill health I chose to do this sitting down, at one point he rudely demanded I sit down. The appointment came as a reminder email, I left as soon as it was received. He caused immense delays, me leaving the practise, talking in circles, making excuses, disregarding my need for an appointment, making me wait whilst seeing other patients before eventually booking in the appointment offered. I had to provide my number again, various information was recorded incorrectly alongside my name and title. The appointment was booked with a dentist that is not on the website and therefore I cannot confirm this is a qualified dentist I have been booked in with. They also said I needed an hour appointment but booked me in for 40minutes. As I was typing this feedback I received an email full of false allegations, claims I was in there for 45minutes after my appointment but I left after receiving confirmation email. Due to experiencing this type of harssment I evidenced our convo, reporting to GDC for abhorrable treatment lack of service ICO 4 data breach.

Just finished root canal treatment with Ann! I cant thank her enough, i honestly didnt feel a thing throughout each visit and was made to feel welcome each time. I hope the mouse of a man that i was apparently racist to is reading this, you were swearing and threatening to a young lady old enough to be your daughter!!! I asked you to stop and yoy werent man enough to speak to me that way, end of story! How brave of you to say in your review that you were going to go to your car and get something to teach me a lesson? I wish you had of done little man!! Funny!! Little guys like you that swear at women need to be taught a lesson. Anyway my experience at smile4u has been great, thank you Ann and all the other staff, you are doing an amazing job!!

I had a great experience, needed an emergency appointment for a broken tooth and had it fixed the same day before going away abroad for work. Im such a bag of nerves with the dentist and Ann was wonderful, highly recommend!

Very happy with my treatment

Very good service. Engaging and informative and very helpful. Staff are polite and would recommend them anytime

Kind and understanding dentist, Mr Ali - he explains everything in a way it's easily understood. Great dental practice. Friendly reception staff.

Dr Furqan Ali recently treated me with an emergency root canal - I was very nervous about the procedure but it was absolutely painless and seamless. He gave me appropriate and detailed after care advice and demonstrated how to use interdental brushes which I hadnt been aware of before. He has definitely filled me with confidence to look after my teeth better. The reception staff have also been excellent in accommodating long appointments for me at short notice. Thank you!