Smile Dental Care

Smile dental practice has really raised it's standards. Fantastic treatment and lovely staff , especially Younes, the dentist. Can't fault them.

Rubbish. Daughter age 9 and 5 are with this dentist had a appointment yesterday we was 4 minutes late as my 7month daughter was sick all over herself and car seat, odviously had to change her. Went through the door at the dentist receptionist was on the phone we stood and waiting patiently for 2-3 minutes. After the lady was finished on the phone I said sorry we're a little late, my baby was sick all over herself I had to change her. To the be told the dentist won't see you as your late for your daughters appointment. It makes me laugh everytime we have been to this dentist we are alway waiting minimum of 15 minutes and have waited up to 40 minutes before! But it is ok for them to be late getting you in every single time! I have obviously put a complaint in

RUDE, DISMISSIVE RECEPTIONIST. DISABILITY NOT GIVEN ANY COMPASSION OR UNDERSTANDING. Whilst waiting in the reception for my partner in his appointment, a woman arrived for her appointment with a young woman in a large wheelchair. As she struggled to get through the door, and before I jumped up to help her in, the receptionist called over in an officious tone, that she was twenty minutes late and that the dentist was probably not going to see her. She stood in the doorway, obviously exhausted and shocked, and explained that she had rung reception to tell them that she was running late, and asked if she could check with the dentist. After lots of huffs, raising of eyebrows, and obviously no shared compassion, the receptionist left to check with the dentist. I helped the woman into the reception. After seeing my concern, the woman said that the wheelchair had collapsed, and she had struggled, but had rung to explain. When the receptionist returned, she said that the dentist would see her this time, but, if it happened again, shed have to turn her away. When asked further questions, the receptionist refused to acknowledge them, and gave the client the silent treatment, which left me with the impression that she got some satisfaction in having that power. Luckily, I have an excellent dental practice in another town further away, and wont ever need to return to Smile in Helston. But I felt so moved by the womans situation and appalled by her terrible treatment, displaying such lack of empathy, that I had to leave this review. A shame because the dentist who came out to greet my partner seemed very pleasant, as did the young male receptionist.

Absolutely shocking service. NHS recommended for emergency care but we waited on the phone for over 2 hours. They never answer phone so I suggest never trying to use these awful company .

Awful practice. Removed me from their register with no warning or explanation. No great loss though to be honest as treatment and staff left a lot to be desired.

Had extraction a while back and ... i didnt feel a thing.

I have had quite a lot of work with DR Aarohan Singh since December after a bit of neglecting with my teeth (Ive had a root canal, crown, extraction and 2 x fillings). From the start hes been so professional, friendly and honest and I have had no problems with my teeth during treatment (except a dry socket- not their fault!) and the dental nurse was very friendly too, good dentist, sometimes the reception team were not the most welcoming to the practice which is a shame, but doesnt affect me coming back

Took my 2 Grandsons here, turned out appointment was for 1 but they saw both without any fuss. Dentist, Mr Singh, was very friendly and knowledgeable. Have heard others say the reception attitude is bad but the 2 on duty that day were very pleasant. Just a few feet away are steps to the large pay and display car park.

Ive never been seen on time, one app was nearly 2 hours late. Any dental treatment Ive received has been extremely poor. One filling I received didnt even last 2 weeks. A root canal tooth is currently separating from my gum. A professional tooth clean I paid 60 for was not done properly as apparently plaque cannot be removed. I had 3 teeth removed as it was apparently easier than repairing them. So all in all I am not impressed and will be looking for another dentist.

After reading lots of negative social media posts and reviews I felt very anxious about going to my appointment today with my 4 children I was pleasantly surprised the staff were really lovely from receptionists right through to the dentist and dental nurse. Great friendly professional service it was my little boys first time in the chair today and the dentist and dental nurse put him at ease even involving him at counting his sisters teeth seeing he was a little worried. Fantastic staff and experience I cannot see what all of the bad comments are for i would recommend this practice

Unpleasant, obnoxious dentist practice! The place needs a good clean it's not very hygienic. Rude staff, unacceptable for health care professionals.

Arohan is a great dentist with great empathy for you when in the chair.

Fantastic dentists and assistants helped me out with an emergancy extraction for my dad Let me in with him even in covid rules ,treated him really well and made him feel so comfortable so much so he would of loved to be put on your NHS patient list so freindly and helpful. thankyou so much we really appreciated you all x

Had gum issues, told me I need to come back every 3 months. 2 years and 5 months later and I've had cancelled appointment after cancelled appointment and I'm sick to death of it.

I was grateful to get an emergency apointment after suffering toothache for days but after a 130 mile round trip, the only treatment I recieved was some horrible putty stuff put into the offending tooth, I still have toothache and will have to make another emergency appointment as I have no dentist. A real waste of time and money. The receptionist wasn't overly friendly or helpful either. Wouldn't recommend this practise to anyone.

Fantastic service. So helpful on the phone and helped with an emergency really quickly. Reception staff and dentist very friendly. My daughter wanted to say thanks as well. She feels much better now. Thank you.

Cancelled my appointment twice, one with 2 hours notice. Attitude stinks when dealing with customers

Rude receptionist who put the phone down while I was waiting for her to answer a question, no apology when I called back, just a 'couldn't care less' attitude. An emergency appt where no treatment was given, just an appt for a filling in a month's time, and was told if my pain worsened to call the emergency dental number and they'd take my tooth out. Really helpful advice!!! Today I saw a GOOD dentist who's given me antibiotics for the infection, a temporary filling, and an appointment to extract my tooth because it's beyond saving. I would not recommend this practice to anyone. If I'd had the filling the infection would've been trapped and allowed to spread causing me more problems in the future. Charlatans!

I'm not sure what the one star reviewers are going on about! Really I don't. Receptionists were lovely, very helpful and the denist Hannah was absolutely brilliant, having no option but to extract my cracked tooth. As an emergency patient, I was so very grateful for their I cannot recommend them highly enough.

My parents, my father in law and my wife are all patients at this outpost of Sam Waley-Cohens dental empire. I feel that he should spend more time monitoring the people who work under his umbrella and less with the horses. Every single member of my family have experienced long waits, delays, endured missing or malformed plates and dental casts, not been informed of problems or delays without having to chase the practice, have had money taken in advance for dental procedures that have then not taken place or been delivered- all without apology or admission or responsibility. Whilst it may earn business awards this is no way to replace a NHS service. In fact in my families experience, there is no service at all and it is proving difficult to check the qualifications, experience and get redress for the time and effort wasted to date!