The Mall Advanced Dental Care

Ever since the merging of and moving to City Centre Dental, this practice has massively gone down hill. Both my dentist and hygienist have left the practice and I have had copious amounts of my appointments cancelled last minute. It is impossibile to get hold of reception in an attempt to rebook as no one answers and voicemail is full, preventing you from requesting a call back. This used to be an amazing dental practice, one that I have referred friends to previously. It's clear that the merging of practices and a change in management has led to multiple poor experiences and therefore low reviews.

after being a patient for more than 15 years i am very sorry to say the service and quality seems to have fallen of the edge of cliff . i had a failed implant and there after stuggled to get a plan for the work needed or even a timescale . constant reminders failed to prompt them.....

Worse service ever, asked so many times to speak to a manger always saying there busy I asked for a tooth to be bonded agreed which tooth, went to my appointment and the dentist did the wrong tooth I just walked out upset I so fed up with getting poor treatment and no one ever listening A other time I had a tooth that the bonding had cracked, I had paid for the tooth to be bonded again, it was at the back The tooth had just been buffed off, I had to complaint and had to go back redone never got to speak to a manger no manager No one got any one to ring me back I went to get a tooth rebuilt and when I went to get the tooth filled. I told him I was in a lot off pain, I asked for an X-ray He filled the tooth when I got home I was in sooo much pain I had an abscess I ring up the practice and they did see me straight away it was a other dentist and he give me something for the pain, which I was grateful off I asked I think I got an abscess, I was confused if it was the tooth that had been filled or the one next too Lucky enough I know a NHS dentist and I had the tooth tuck out that the dentist had filled, I had an abscess like I thought I thought thats what a dentist is for I rang last week talking about all the problems no one has bothered to get back to me yet again How there is sooo many good comments I dont know I feel quite upset, as I clearly havent been treated well yet other people have, and asked three times for a manager to get back to me and they just say there busy If someone from this Practice is reading this could you please get back to me I also has two teeth that have chipped bonding only had one tooth done and it chipped in a week and the other one the month later Fed up with complaining and non off your staff are interested only when I have to pay Thank you

Just a brilliant practice. After struggling with my smile for years I decided to have a brace and new crown fitted and can't thank them enough for the difference it's made in my confidence (I've only had it on a week!). James took care of the crown for me which looks MUCH more natural than the last one and honestly didn't hurt at all (I was shocked!!), and Sarah had me in stitches whilst fitting my brace. I'm a nervous patient but everyone made me feel so comfortable, the whole team here are brilliant, professional and friendly. Highly recommend.

Constantly rescheduling and cancelling hygienist appointments

currently undergoing treatment a patient of over 15 years however however .......had a failed implant and this is being .....

I had a terrible experience with this dentist. My fillings kept falling out, and the material they used felt like sand. Even after I complained, they didn't change the material. Also, I tried to get an implant and paid for several CT scans but never got a treatment plan. It seems like they only care about money. I'm very disappointed and would not recommend this dentist to anyone. I hope to prevent others from having a similar experience.

I had two crowns along with Orthodoncy in Mall Acvanced Dental Care. The receptionists, my dentist Belal, the Consultant, the hygienist, the dentist assistants all were fantastic. I'm happy with my crowns to this time. But the Orthodentis did not explained the procedure well. I still feel stress and palpitation whenever I remember the experience that I had there every time that I had Orthodency appointment.

Best Dental Practice EVER! I joined the practice in October 2022 to start my journey of straightening my teeth, opted for fixed braces (clear aligners were also an option) and what results I've had. The entire team is incredible. Their Orthodontist, Sarah, is amazing. Tells you everything that she is doing and makes you feel so calm. Thank you for everything guys.

My regular hygiene appointment with Lauren! So professional and friendly, actually love coming here. All staff are so friendly welcoming!

Amazing work done by Dr James dentith! So happy with my composite bonding. I get so many compliments would 100 recommend! Thank you!

Treatment - braces followed by composite bonding. 2years Can genuinely say it was 100 worth the time and money, my smile is completely unrecognisable now. My teeth were in a state where I was worried about even having a consultation but my treatment plan was carefully laid out and explained to me from the beginning and every step of the way. My treatment providers Sarah and James were amazing, Sarah was always meticulous with the adjustment of my braces to keep my teeth in line with the projected outcome and James built up my teeth the exact way I had been envisioning them. Both of them explained exactly what they were doing and how it would affect my smile. I get compliments on my smile all the time now and I even have to explain to people that I have had work done because it looks so natural. I'd recommend this practice to anyone.

The best place in Manchester, without a doubt professionalism at its best!

I can highly recommend The Mall dentist team for their professional approach friendliness expert skill in all aspects of dentistry. My experience of an implant 7 crowns by Phil Broughton has proved very successful have a confident smile to be proud of. Thank you

I got Invisalign here last year and could not be happier with the result. Patrice, Marta and the whole team were amazing from start to finish. Thank you!

Cant recommend enough, everyone working there is so polite and professional from the moment you walk in. Wouldnt go to another dental practice after being here!

From the initial meeting with Patrice and Marta who keeps you informed and on schedule to Phil and Lisa who put you at your ease during what otherwise could be a traumatic experience. I would highly recommend The Mall

If it was possible to give more than 5 I would . Going to the dentist is not on the top of my favorite places at all , Dread sets in at the thought of it . However from my first visit last September , with what I thought was a complex problem ,to my latest visit March , I now have a smile to be proud of . More importantly I have the confidence to eat whatever I like. Four implants , two bridges and two crowns was required and I wish I had done this earlier . Phil is just THE BEST , always putting me at ease with his wonderful, gentle and confident manner . His support staff from Patrice , Reba and his right hand help in the surgery ( sorry cannot remember her name ) have all been without question , kind , informative , considerate and extremely supportive during the whole treatment process . I would highly recommend this practice to anyone considering any kind of dental work . Well done to the whole team and a big THANK YOU !!

Had a really positive experience. Lauren was really knowledgeable and professional and most of all made me feel at ease. Dental visits will no longer be so stressful for me.

Absolutely fantastic service start to finish! After being passed around and wasting money with other dentists and getting nowhere, the team at the mall sorted me out straight away. Theyve gone above and beyond more than once! Very reasonable prices, no pressure, very professional and friendly team. Was in pain before I came here for the first time which they helped me with immediately even though was only supposed to be a consultation and Ive now finished the process of having a tooth implant that I thought was going to be horrific after seeing YouTube videos but couldnt be further from the truth was reassured every step of the way and the whole process was completely painless now thinking of having more! THANK YOU ALL SO MUCH!